IP Digital Microwave Solutions
GlobalNet's Network & Engineering Department consists of engineers who have gained extensive experience in telecom networks and radio propagation theory. The team has developed the capabilities and skills to design the best practice network solutions that include, but are not limited to, link budget calculations, RF frequency planning and the reduction of intra-system interferences.
GlobalNet experts have designed software tools specifically for PtP or PmP (including WiMAX) systems. These tools can be used to evaluate clearance conditions on hop profiles and calculate the most efficient antenna configurations and positioning in order to counteract adverse propagation phenomena (fading, reflections, etc.).
GlobalNet has established a team of account managers and project managers who are dedicated to major customers. The managers are responsible for the co-ordination of all activities that are required to achieve customer satisfaction. Typically, these offer a single point of contact with high level commercial and project management within an organization.
GlobalNet account managers have direct access to GlobalNet decision-making personnel in technical, support and operations areas, in addition to access and interface with local resources and/or GlobalNet subcontractors. The preceding management structure provides one of the key factors in delivering projects successfully and on time.
GlobalNet has developed extensive experience over a long period of time for the installation of profitable network systems through the reduction of roll-out time for a customer's network. Additional professional services which are also available from GlobalNet are the implementation of site infrastructures (towers antennas, civil works, etc...).
GlobalNet possesses the flexibility to either use internal professional installation teams or alternatively provide training and support to local subcontractors. GlobalNet supervisory engineers are available to co-ordinate/supervise local personnel during survey and I&C activities at the customer's premises.
Moreover, in order to obtain the most effective and efficient operational performance, GlobalNet has developed the capability to structure and manage preventive and corrective maintenance programs.
In support of the maintenance programs previously identified, GlobalNet has the ability to provide hands-on technical expertise that will ensure all project objectives are delivered within the required timeframe.
GlobalNet offers a wide range of training services covering installation, operation and maintenance for all of its Radio, MUX equipment and Software Systems (including Point-to-Point radios, Point-to-Multipoint radios, Network Management Software, etc.).
Training courses consist of both theoretical and practical aspects with hands-on experience of equipment testing and maintenance routines. All the courses are provided by highly professional and experienced technicians. The courses may be conducted at the GlobalNet headquarters (in Myanmar), or at one of the GlobalNet company offices around the world, or at a suitable location that is preferred by the customer.
GlobalNet has established a substantial and well structured after-sales support group, GlobalNet offers the following Services:
Standard (working hour) or extended Technical Help Desk Service. Customers are issued with a Help Desk contact number to assist customer's technicians and engineers resolve technical problems.
Warranty and extended warranty "Swap Repair" services are available.
A range of services can be offered to assure the availability of a customer's wireless network through our Network Operating Centre (NOC). Through the application of powerful software tools, via dedicated landlines, via the Internet or via mobile phone technology, GlobalNet engineers can monitor the health of a customer's network either pro-actively or reactively, as specified by the customer.
GlobalNet is able to offer a packaged total support service to a customer's wireless network, whether simply a few links of radio or a complete region or country. By tailoring a package specifically for the customer that includes technical telephone support, on-site engineering, provision of spares and repairs together with dedicated 24/7 NOC monitoring and fault diagnostic services, GlobalNet is able to offer the customer a powerful assurance of network availability for a single fixed, per-annum fee, thereby effectively removing risk from the customer.