Internet connectivity SLAs are increasingly important with the explosion of real-time applications like cloud voice, video conferencing, and remote working. The best DIA who provide Global Net, include packet loss, latency in the service level agreement.
Service Management Center : The Service Desk is the door into managing your IT systems and services, Connectivity related services, Cloud related services. Sitting between users and your IT service management, it ensures that your service strategy is delivered, organizational and users’ needs are being addressed. Service desks are evolving from traditional call center setup to more intelligent, automated, real-time and around-the-clock support. The integration of Call Centre, chatbots solutions gears up us to provide customers with high levels of support and minimal human intervention.
Meet stringent Service Level Agreement (SLA) ensuring service quality and availability
24/7 contact center support availability enhances operational efficiency
Omnichannel supports gather information to tailor product and service strategies
Self-service Web Solution tools and chatbots provide seamless customer experience
Single point of contact for IT problems, information and service requests